Lest we forget

Honouring those who served and remembering those who gave their lives.

Complaints Procedure

Prestbury Phantoms FC / Prestbury Girls Academy

Complaint Form

Please complete this form as fully as possible.

Section 1 — Person Making the Complaint

Full Name *

Relationship to Club

Parent / CarerPlayerCoachVolunteerMatch OfficialOpposition ClubSpectatorOther

Email Address *

Telephone Number

Preferred Method of Contact

EmailPhoneEither

Section 2 — Player / Team Details

Player Name

Team / Age Group

Coach / Manager Name (if known)

Section 3 — Complaint Details

Date of Incident

Time of Incident

Location / Venue

Type of Complaint

Coaching concernBehaviour / conductCommunicationTeam selection / playing timeMatchday issueTraining issueAdministrationFacilities / venueWelfare concernData protection / privacyOther

Section 4 — Description of Complaint *

Section 5 — People Involved

Section 6 — Witnesses

Section 7 — Evidence

EmailsText messagesWhatsApp messagesPhotographsVideo footageSocial media postsMatch reportOther documentsNo evidence available

Section 8 — Previous Action Taken

YesNo

Section 9 — Desired Outcome

Section 10 — Safeguarding

Does this complaint involve a concern about the safety, welfare or protection of a child?

YesNoUnsure

Section 11 — Declaration *I confirm that the information provided in this complaint form is true and accurate to the best of my knowledge. I understand that the club may need to speak with relevant people and review evidence in order to investigate this complaint properly.

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